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DECEMBER 6, 2013 BY WAYLON CHAVEZ “Guest Blogger” There was once a time when sales people used to be real sales people and put people before money. When they dressed


The following is an appropriate blog from a book store owner about pricing and charging a fair price for products and services base on their actual value: Think about the

Honesty and Integrity – Get It or Be Gone!

Successful business owners are at peace with themselves and develop personal relationships their customers. The peace they feel comes from their complete belief in their products and services and the

When to Know and When to NO!

When people tell you that something won’t work in your area, question your detractor. Who is the person you’re dealing with that’s telling you your idea won’t work? What’s his

Relationship Selling

Relationship selling is also known by other names, including ‘Consultative Selling’. It’s the people! You don’t sell your product or service, you sell yourself. The products sell themselves. An important

FOUR Reasons Not To Use “info@” for Your Email Address

When creating a general (catch-all) email address for your website and business, experts recommend not using “info@,” or other similar innocuous email addresses. Besides lacking personality and being overly generalized, businesses make the common mistake of utilizing the info@yourdomain.com email address as the flagship point of contact for interaction through websites and marketing materials.

contact@yourdomain.com, office@yourdomain.com, admin@yourdomain.com
In fact, below are a few challenges that you may run into if you are using an info@yourdomain.com email address. You need to know that:

1. Info@ email addresses are not very friendly or personable.

You must think about your customer or the person you are communicating with. How do you think they feel sending an email to the very vague and mysterious “info?” Most people wonder if, or how often, the email address is monitored and if the person doing so will know how to help. Connecting with your customers and prospects is an important interaction that should feel personal. (Are you signing emails “Sincerely, Info?” We doubt it.) Instead, you should ditch the info address for another more relevant personality that suits your brand. Also, there is nothing wrong with using a first name such as jennifer@yourdomain.com. If your company requires you to keep the ambiguous “info,” you might reply back from “[insert your company name] team.” It is still fairly anonymous but projects a warmer personality.

2. Some service websites don’t allow you to use info@ email addresses.

Facebook won’t allow you to register for personal pages or businesses pages with an email address that starts with info@. Role-based email addresses (addresses not related to an actual person) are becoming more frowned upon when creating accounts. To register, a legitimate user will need to start the page or register using their personal contact info as a way of verification. Once created, others can be invited to administer the company page within their Facebook account.

3. You’re more likely to be flagged as spam with an info@ email address.

That’s right, your important message or reply can be filtered into the abyss of junk mail. Info@, admin@, webmaster@ and similar generic email addresses can be perceived as spam, bots, or automated email addresses which can prevent your desired recipient from ever reading what you had to say. So if you want to have your message delivered, use something more relevant and engaging that is a better reflection on your brand.

4. Most importantly, info@ email addresses are more easily targeted to receive spam.

Not only do you not want your emails to be flagged as spam, but by using the “info@” email address it could lead to you receiving lots of spam. Yes, you can become more eligible to receive spam email by utilizing info@yourdomain.com. That’s because the automated systems operated by big-time spammers attach “info” to valid domain names. Since many businesses use info@ email addresses, the spammers’ delivery rates are pretty good. If you are receiving large amounts of spam from a similar source, you can try black listing the IP address of the sender. You can see it in your email source code or include the IP address as something your website forms include upon submission.

If you want more information about effective use of company email, or a consultation send an email to me: alan@alandodson.net

Exceeding Expectations

Providing exemplary customer service comes down to taking ownership and responsibility for your relationship with your customer while exceeding customer expectations.

Each and every contact is an opportunity for you to impress your customer and deliver service that exceeds their expectations.

If you approach each contact with a “can do” mentality and an attitude of “the buck stops here,” you are in the right frame of mind. In addition to having a positive mindset, you must take action. Without a positive attitude AND action, your level of service will only be mediocre at best. Attitude and action together is what will make you outstanding!

Here is a list of thoughts and actions that are essential to providing exemplary customer service.
You know you excel at customer service when you realize:

1. Making a customer is more important than making a sale.
2. Customers are not in your way, but instead, are your way.
3. Listening to your customer is more important than telling your customer.
4. It’s you AND the customer, not you AGAINST the customer.
5. Leaving your customer with a question or doubt is not good business.
6. Exemplary service is not the exception, but rather, the rule.
7. Building business is about building relationships.
8. All roads lead back to the customer. Without customers, your business will fail.
9. A loyal customer will go out of their way to get you business. You want loyal customers.
10. Not all people are potentially customers.
11. Your job is to make the buying experience as easy as possible for your customer.
12. Your customer is an insider, not an outsider.
13. Your customers’ needs come before your needs.
14. Each contact that you have with your customer should leave your customer happier.
15. You need to exceed expectations each and every time you deliver.
16. Perception is reality when it comes to your customer.
17. No matter what your position within your company, you are in customer service.
18. Your daily goal is making your customers happy.
19. An unhappy customer creates a lesson for you learn from, not run from.
20. Long after the money is spent, you create a lasting memory for your customer.
21. Thinking like your customer is far better than thinking for your customer.
22. High touch trumps high tech.
23. Getting lazy gives your customer permission to move to your competition.
24. Being a people pleaser is not an option, it is essential in keeping a customer long term.
25. Making a mistake is inevitable. It’s what comes next that’s so important.
26. The customer is always right. And when he isn’t, figure out how to make him right.

Charisma and Success

I came across this a while ago and it made an impact on me. It is not all mine or original, as I have modified this to reflect my feelings about charisma. I guarantee you this; if you are charismatic it will make success come easier.

There are people that instantly make us feel important. Others instantly make us feel special. Some people light up a room just by coming in. (Some light up a room by leaving, but that is a different story!)

It is not always easy to define, but in general: Those people are naturally charismatic.
Natural charisma fades quickly and loses its impact. As we get to know those people, they appear less charismatic to us, but that is because we become comfortable with them.

We have all experienced people that are remarkably charismatic: They build and maintain great relationships, consistently positively influence the people around them, they always make people feel better about themselves and they’re the kind of people everyone wants to be around and would like to be.

Pretty much everyone can, because being remarkably charismatic isn’t about our level of our presentation skills, success, what we wear or even the image we project, it IS about what we do!
Remarkably charismatic people have things that they almost always do.

1. They listen much more than they talk.
I often say to sales trainees, “you have two ears and one mouth, listen twice as much as you talk.” This is a key way to show the other person they are important.
They ask questions and maintain eye contact. Facial expressions and body language is an important form of communication. Smile, Frown, Nod, raise your eyebrows, these non-verbal expressions are powerful and they show that you are truly listening.
When it comes time to speak; offer advice only if you’re asked for it. Listening shows you care a lot more than giving advice because giving advice makes the conversation about you, not them.
For example if you say, “Here’s what I would do…” is that about you or the person you are speaking to?
Speak when you have something important to say; that importance should be what matters to the other person, not to you.

2. They don’t get distracted by “stuff”.

Don’t check your phone. Don’t glance at your monitor. Don’t focus on anything else, even for a moment.
You can never connect with others if you’re busy connecting with your stuff, too.
The gift of your full attention is rare. This alone will make others want to be around you and will make you more memorable.

3. They never listen selectively, they listen to everyone.
We have all met people that are incapable of hearing anything said by the people they feel are somehow beneath them.
Sure, you speak to them, but that falling tree doesn’t make a sound in the forest, because there’s no one actually listening.
Remarkably charismatic people always listen closely to everyone, and they make all of us feel like we have something in common with them, no matter how small.
We have in common, at the very minimum, our humanity!

4. They pay it forward with no expectation of return.
Giving is the only way to establish a real connection and relationship. Never think about what you can get. Focus on what you can provide to help someone.
If you think about, even in a small part or even for a split second, on what you can get out of the other person, and you show that person that you think who really matters is you, not them.

5. They don’t convey self-importance
We hate it when you show up at a meeting or event.
The only people who are impressed by your stuffy, pretentious, self-important self are people just like you. The rest of us are irritated and uncomfortable and we are not impressed with you.

6. They find importance in others.

They know their own opinions, perspectives and points of view. They know what they know.
They realize that their stuff isn’t important, because it’s already theirs and you can’t learn anything from yourself.
They also realize that they don’t know everything that other people know. Everyone, no matter who they are, knows something that you don’t know.
This realization makes the other person more important, because they’re people you can learn from.

7. They carefully choose their words.
If you choose the right words, you can affect the perception of others.
For example, you don’t have to go to a networking event; you get to go meet with other people. You don’t have to meet with a prospective client; you get to share your business with other people. You don’t have to go to the gym; you get to work out and improve your health and fitness.
People want to be associated with happy, enthusiastic, successful people. The words you use can help other people feel better about themselves and in return, feel better about yourself.

8. They don’t discuss other people’s failures

It is human nature to want to hear what has happened to someone else.
The problem is, we don’t respect or like the people that are constantly reporting on the failures of others.
If you are talking about someone who is not present, the people around you will wonder what you are saying about them when they are not around.

9. Charismatic people will admit their failings.
You don’t need to be successful to be very charismatic. When you get past their outward appearance, many successful people have all the charisma of a hammer.
But you do have to be real to be highly charismatic. Some people are perceived to have charisma simply because they’re successful. Their success can create an artificial glow that sometimes resembles charisma. It is not!
Share your failures and admit your mistakes. Self-deprecating humor is a powerful tool.
Never laugh at other peoples failings, but always laugh at yourself.
People won’t laugh at you, they will laugh with you.
They will want to be around you more.

10. They tend to put the spotlight on others.
Have you ever received too much praise? Nope, it does not happen. Always tell people what they did well. People will appreciate your praise and they’ll appreciate the fact you care enough to pay attention to what they’re doing. This can help them feel more important and accomplished.
So, which do you want to be, the one that lights up the room by coming in or by leaving? The choice is up to you. If you follow the simple steps above, you will change your life forever, and you will touch the lives of many other people in a positive way.

9 Tips for Highly Successful People

(Note: This is not my original content, it was sent to me by someone. If you are the original author, contact me and I will give you attribution or take it down if you prefer.)

I’m fortunate enough to know a number of remarkably successful people. Regardless of industry or profession, they all share the same perspectives and beliefs.
And they act on those beliefs:

1. Time doesn’t fill me. I fill time.
Deadlines and time frames establish parameters, but typically not in a good way. The average person who is given two weeks to complete a task will instinctively adjust his effort so it actually takes two weeks.
Forget deadlines, at least as a way to manage your activity. Tasks should only take as long as they need to take. Do everything as quickly and effectively as you can. Then use your “free” time to get other things done just as quickly and effectively.
Average people allow time to impose its will on them; remarkable people impose their will on their time.

2. The people around me are the people I chose.
Some of your employees drive you nuts. Some of your customers are obnoxious. Some of your friends are selfish, all-about-me jerks.
You chose them. If the people around you make you unhappy it’s not their fault. It’s your fault. They’re in your professional or personal life because you drew them to you–and you let them remain.
Think about the type of people you want to work with. Think about the types of customers you would enjoy serving. Think about the friends you want to have.
Then change what you do so you can start attracting those people. Hardworking people want to work with hardworking people. Kind people like to associate with kind people.
Successful people are naturally drawn to successful people.

3. I have never paid my dues.
Dues aren’t paid, past tense. Dues get paid, each and every day. The only real measure of your value is the tangible contribution you make on a daily basis.
No matter what you’ve done or accomplished in the past, you’re never too good to roll up your sleeves, get dirty, and do the grunt work. No job is ever too menial, no task ever too unskilled or boring.
Remarkably successful people never feel entitled–except to the fruits of their labor.

4. Experience is irrelevant. Accomplishments are everything.
You have “10 years in the Web design business.” Whoopee. I don’t care how long you’ve been doing what you do. Years of service indicate nothing; you could be the worst 10-year programmer in the world.
I care about what you’ve done: how many sites you’ve created, how many back-end systems you’ve installed, how many customer-specific applications you’ve developed (and what kind)… all that matters is what you’ve done.
Successful people don’t need to describe themselves using hyperbolic adjectives like passionate, innovative, driven, etc.
Remarkably successful people don’t need to use any adjectives at all. They can just describe, hopefully in a humble way, what they’ve done.

5. Failure is something I accomplish; it doesn’t just happen to me.

Ask people why they have been successful. Their answers will be filled with personal pronouns: I, me, and the sometimes too occasional we.
Ask them why they failed. Most will revert to childhood and instinctively distance themselves, like the kid who says, “My toy got broken…” instead of, “I broke my toy.”
They’ll say the economy tanked. They’ll say the market wasn’t ready. They’ll say their suppliers couldn’t keep up.
They’ll say it was someone or something else.
And by distancing themselves, they don’t learn from their failures.
Occasionally something completely outside your control will cause you to fail. Most of the time, though, it’s you. And that’s okay. Every successful person has failed. Numerous times. Most of them have failed a lot more often than you. That’s why they’re successful now.
Embrace every failure: Own it, learn from it, and take full responsibility for making sure that next time, things will turn out differently.

6. Volunteers always win.
Whenever you raise your hand you wind up being asked to do more.
That’s great. Doing more is an opportunity: to learn, to impress, to gain skills, to build new relationships–to do something more than you would otherwise been able to do.
Success is based on action. The more you volunteer, the more you get to act. Successful people step forward to create opportunities.
Remarkably successful people sprint forward.

7. As long as I’m paid well, it’s all good.
Specialization is good. Focus is good. Finding a niche is good.
Generating revenue is great.
Anything a customer will pay you a reasonable price to do–as long as it isn’t unethical, immoral, or illegal–is something you should do. Your customers want you to deliver outside your normal territory? If they’ll pay you for it, fine. They want you to add services you don’t normally include? If they’ll pay you for it, fine. The customer wants you to perform some relatively manual labor and you’re a high-tech shop? Shut up, roll ’em up, do the work, and get paid.
Only do what you want to do and you might build an okay business. Be willing to do what customers want you to do and you can build a successful business.
Be willing to do even more and you can build a remarkable business.
And speaking of customers…

8. People who pay me always have the right to tell me what to do.
Get over your cocky, pretentious, I-must-be-free-to-express-my-individuality self. Be that way on your own time.
The people who pay you, whether customers or employers, earn the right to dictate what you do and how you do it–sometimes down to the last detail.
Instead of complaining, work to align what you like to do with what the people who pay you want you to do.
Then you turn issues like control and micro-management into non-issues.

9. The extra mile is a vast, underpopulated wasteland.
Everyone says they go the extra mile. Almost no actually one does. Most people who go there think, “Wait… no one else is here… why am I doing this?” and leave, never to return.
That’s why the extra mile is such a lonely place.
That’s also why the extra mile is a place filled with opportunities.
Be early. Stay late. Make the extra phone call. Send the extra email. Do the extra research. Help a customer unload or unpack a shipment. Don’t wait to be asked; offer. Don’t just tell employees what to do–show them what to do and work beside them.
Every time you do something, think of one extra thing you can do–especially if other people aren’t doing that one thing. Sure, it’s hard.
But that’s what will make you different.
And over time, that’s what will make you incredibly successful.

What is wrong with America? (My Rant!)

America used to be the best country in the world. In 2014 Germany replaced America as the most respected country in the world. What happened to us? I am the son of a proud patriotic Navy/Coast Guard retiree. I enlisted in 1969 because I wanted to serve my country and I was proud to do so. That is how I was raised. American people today are too caught up in themselves to be patriots. They believe in the wrong things, many have no respect for the rest of society, for their elders before them, for their neighbors or for the government. We have lost the respect of the world, Anti-Americanism is rampant. The problem is not just Obama and the Democrats or immigrants or securing our borders or any of that nonsense. The problem is that along the way we’ve become way too divided, way too pessimistic and way too alienated from each other. The problem is not our government, but the unequal application of our government.

Lots of Americans think we have a democracy, but we don’t! Our country is a Constitutional Republic with a semi-democratic form of government. For our country to be truly democratic, political power must be shared by all – it must be distributed relatively equally among all citizens. All citizens must have a voice in determining government policy. This principle is what lies at the heart of a democracy. And this is what Lincoln was getting at when he described democratic government as being “of the people, by the people, and for the people.” But we don’t have this; we have a manipulated quasi-democracy controlled primarily by large private business with special interests that purchases power in Washington. This has to stop.

We no longer have any loyalty or sense of duty to our nation and each other, we have lost our pride. The Chinese are very proud of being Chinese, the Japanese are very proud of being Japanese and the French are proud of being French. We, however, have become a nation of whiny cry-babies, basket cases and perpetual, petulant teenagers; a nation that would rather sit on their lazy butts and watch Football shop at Wal-Mart for cheap foreign products, pass liberal marijuana laws to smoke pot and point fingers at each other, than grow up and admit we are virtually all individually part of the problem. We need to get up, get things done and quit blaming everyone for our problems. We need to be proud to be American again; we need to think more about each other and we need to take care of each other. We need to help our neighbors, not with a hand out, but with a hand up. We need to teach our children to have manners and respect, to speak with clear and grammatically correct English. We need to stop dumbing down our school systems with crippling standards like “Common Core” and get back to the basics of education. We need to lead by moral example instead of immoral codes of conduct.

There are plenty of jealous foreign people, all over the world, who are just thrilled at the idea of Americans tearing each other apart. Where is your pride? Where is your loyalty? You’re throwing your own damn country under the bus and anti-American countries are laughing at you. The last big thing that America created was the Internet, which added to our problems rather than helped solve them. We still have so much more to discover and create. It is time for Americans to get up off their big fat butts (we are the most obese country in the world) and get to work! Take pride in your opportunity to choose your own destiny. In the 1960’s we said “Either you are part of the solution, or you are part of the problem!” Which are you? Stop blaming government for lack of jobs, go start a company, hire some people create something positive for the economy! I would rather have more immigrants that are willing to work, build and grow this country than the people here who hate America and want to blame everyone else for their problems, that in most cases, they helped create. Those who refuse to contribute and rebuild this great nation can simply leave. Better yet, they should go to Russia, Cuba, The Middle East, China, N. Korea or Afghanistan, openly bad-mouth THOSE countries and their leaders and see how much “freedom” there is in the world.

It is time for a new revolution, a surge of pride in America and it is time to take responsibility for your own destiny. The government is not going to do it for you. Ronald Reagan once said: “The nine most terrifying words in the English language are: ‘I’m from the government and I’m here to help.”

Reach out; offer someone a hand UP today!

Getting Great Referrals and Reviews

Getting ReferralsOne of the biggest challenges that we face in business is getting our happy customers to provide great recommendations and reviews of the services that we have provided to them in the past.  Here are some guidelines to garnering good endorsements.

What makes good review?

The main point of a testimonial or review is to be able to provide a third party endorsement to people that have little or no knowledge of you and your business.  This provides an opportunity, for those that hold your capabilities in high regard, to share that knowledge.  Great testimonial must not sound like your marketing and advertising materials!  So as you continue to gather letters and other messages from your clients, only feature the ones that have the following attributes:

  • 1.      Verifiable: Make sure that all of your references and reviews contain the full name and a method of contact for the person providing it.  Never use anonymous references.
  • 2.      Authentic: Don’t script reviews for your clients, people respond to real people, not copied scripts.
  • 3.      Informal: Don’t modify or correct grammar, the best reviews are conversational in nature.
  • 4.      Specific and Direct: The most amazing recommendations are focused on a specific aspect of the service you performed, rather than a general overview of the entire job.

You HAVE to ask for them:

You know you did an outstanding job, but you can’t understand why people don’t write reviews or send you referrals.   Don’t wait for clients to put compliments into words, be aggressive and send out requests.

Give them a reason to respond, with a deadline of sorts included.  For example, you could say the following in an email; “Thank you for allowing be to be a part of your wedding reception.  I am currently updating my website (Facebook page) (reference list) and would like to include your opinion of the services I provided to you.   I am including a couple of past references to give you an idea of how other people have reviewed my work.”

Keep these ideas in mind as you ask;referral2

  1. Tell them why you are asking for recommendations and include samples of recommendations you’re hoping to receive from them. This will help get responses and keep them in context with your expectations.
  2. Tell them why you are contacting them specifically. This gives you an opportunity to compliment them on an aspect of the event and shows that this request is one of a select few and not a mass mailing to many people.
  3. Include a deadline for response citing something you will be doing with their recommendation.

 When you get them….use them!

Even the most wonderful recommendations and reviews are totally useless if they sit in a drawer, filing cabinet or in your computer.  Take them; use them in full if possible, or accurately edited versions on Facebook, Twitter, Linkedin, your website and sales materials.  Use them in personal presentations, in letters and emails.   You will be amazed at the power they will have.

Online Reviews

Online referrals and recommendations are an essential part of your marketing mix. Today, those reviews are increasingly part of the post-sales experience thanks to the popularity of independent online review sites like Wedding Wire, Facebook, Twitter, Yelp, Google+ Local, Angie’s List and many more.  However, using those reviews in any other context may be a violation of Copyright’s and you must get the client’s permission to use them in any way other than by linking to the review on the on-line site.

Waiting for reviews and recommendations will not put you in the fast lane to build your brand!  Asking for and properly using great testimonials will!

If you want to be successful, you must do more than is required. What is the difference between someone who achieves their goals consistently and those who spend their lives and careers merely following?  It is simply doing more!  Most people will not invest the time and energy to do the little things that will take them to the top.

“You can start right where you stand and apply the habit of going the extra mile by rendering more service and better service than you are now being paid for.”  Napoleon Hill


You have to make the call you’re afraid to make.

You have to get up earlier than you want to get up.

You have to give more than you get in return right away.

You have to care more about others than they care about you.

You have to fight when you are already injured, bloody, and sore.

You have to feel unsure and insecure when playing if safe seems smarter.

You have to lead when no one else is following you yet.

You have to invest in yourself even though no one else is.

You have to look like a fool while you’re looking for answers you don’t have.

You have to grind out the details when it’s easier to shrug them off.

You have to deliver results when making excuses is an option.

You have to search for your own explanations even when you’re told to accept the “facts”.

You have to make mistakes and look like an idiot.

You have try and fail and try again.

You have to run faster even though you’re out of breath.

You have to be kind to people who have been cruel to you.

You have to meet deadlines that are unreasonable and deliver results that are unparalleled.

You have to be accountable for your actions even when things go wrong.

You have to keep moving towards where you want to be no matter what’s in front of you.

You have to do the hard things.

The things that no one else is doing. The things that scare you. The things that make you wonder how much longer you can hold on.

Those are the things that define you. Those are the things that make the difference between living a life of mediocrity or outrageous success.

The hard things are the easiest things to avoid. To excuse away. To pretend like they don’t apply to you.

The simple truth about how ordinary people accomplish outrageous feats of success is that they do the hard things that smarter, wealthier, more qualified people don’t have the courage — or desperation — to do.

Do the hard things. You might be surprised at how amazing you really are.

Original Post by:DAN WALDSCHMIDT http://danwaldschmidt.com/2014/01/attitude/hard-things


DECEMBER 6, 2013 BY WAYLON CHAVEZ “Guest Blogger”

There was once a time when sales people used to be real sales people and put people before money. When they dressed with style, when they had a certain honor code they followed that involved treating not only their elders and each other with respect, but all people alike. Unfortunately, those days are far gone, a thing of the past.

There are of course certain sales people out there who still have their affairs in order and put people first, but we are few in number. What people are most often subject to is the company of the so called “sales person” who is refusing to grow up and take 100% responsibility for their careers and actions. They care about the money and themselves before their customers and clients and avoid doing their part in bettering society, the human race and the world as a whole. These poor excuses for sales people have the bodies of adults and the mentalities, as well as the social outlook of toddlers, with all the focus on them and their needs.

It’s all about character — or in this case, the lack of character. Something has been happening during this era dubbed the “information age” and “What’s in it for me mentality” Social media platforms have taken away the need to interact face to face, taking away the need for actual interaction. This is great in many regards: you can now keep in touch with friends and family all over the world from a handheld device, but it is not intended to replace the personal and face to face relationship.

However, much of the interpersonal confrontations are now also taking place online. People no longer feel that they have a need to meet in person to discuss their differences; they can now stalk each other online. Sales People are using the Internet as a shield, hiding behind IP addresses in order to speak their minds and connect with clients. The Internet acts like a safe place to hide, it makes you believe that you are stronger than you actually are, making you more aggressive.

Sales People
The same interaction from beneath cover can be seen when we look at the intercommunication between sales people and their customers and potential customers. It is no secret that professional sales people are needed, but customers want value, not someone that is hiding behind a text or a Facebook post they want interaction. So instead of having to spend the time to prospect and build the relationship with the person face to face and have a real meaningful relationship that could make the sales person many transactions through referrals for years to come they buy online leads so they don’t have to face anyone.

Instead of going out into the real world and meeting potential customers and build relationships, they stalk people on Facebook, Twitter, Instagram & other Social media and online avenues. It’s much easier to talk to a prospect online than it is in person, or is it? Both are just as easy, but for some reason, sales people now prefer to hide their faces behind their monitors. It’s out of fear and laziness. Sales people have become lazy.

Generation-Y is the instant gratification generation. We want what we want right at the moment we figure out that we want it. We are willingly giving up one of the most important things in life: the waiting period. Having to wait and having to deal with our urges and wants without instantly having them satisfied is what builds character and is what we are now lacking in this fast-paced age. If we want food, we order it online and have it delivered. If we want to listen to our favorite song, we find it on YouTube, iTunes. If we want to watch a movie, we either buy it on demand or stream it online. If we want a sale we buy online leads and say were “working”. If we want to have a good time, we watch UFC, NFL and other professional sports and watch the athletes live their passion and dream life while were in our homes settling for average. We have this false belief that doing things faster will give us a life more fulfilled, that it will lead to us being happier. But that isn’t the case. Most of us aren’t happier. We do more, but we experience less. We are never in the moment because we are always considering what we will be doing next in order to not become bored.

Building sales relationships
Character is most often built during those moments between activities, during moments of solitude and reflection. Sales people no longer feel the need to pause and reflect or build real relationship and friendships with people because the options for whatever it is we want are only a click away. The options are endless and therefore we never truly experience disappointment, or do we? By not interacting with live people face to face are we really living or just hiding from failure?

Being focused on self-satisfaction will lead to nothing but broken relationships. Real sales people are not selfish. Real sales people are just as concerned for the feelings, needs and minds of the people they come in contact with as they are for their own. Real sales people have a well-defined code of ethics and respect that they follow and cherish building relationships and adding value to others lives.

How can anyone call themselves a sales person if the last time they had to confront another person whether it be over a social incident or for business purposes, was in his/her P.E. class in high school? If sales people don’t have the courage to approach a person at a restaurant, coffee shop or any other public place in person and have a proper, intellectual conversation, making the person feel respected, valued and comfortable, then move over for the real sales people.

Building relationships
It’s awful because people are becoming accustomed to such “sales people” and believing that these are all that is left of the Professional Sales People. Consumers are having to settle for these sales people and then finding that they themselves have no choice but to take charge in the transaction or relationship because their “sales person” has no clue of how to add value to them or build that relationship and serve their needs. I hope that in time we will see the world rid of these characterless, hopeless “Sales People”.

Consumers, real Professional Sales People do exist; there aren’t many of us, but we’re survivors and will be around for a while. We look forward to serving you.

Written By: Coach Waylon Chavez

#Hashtags – Great Article


I was going to write an article on using hashtags but ran across this one.

Very well done and great advice.

New Facebook Contest Rules

Important new rules for Facebook contests. It is now OK to run contests from your business pages in Facebook. NOT from your personal profile timeline however. Be sure to read this article in it’s entirety.